Shipping and Delivery
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at firstname.lastname@example.org
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. Shipping is a flat rate of $5.00 for USPS. Express/overnight shipping is available for $48.00
At this time we are only shipping in the United States
No Shipping Days
Charm Catchers will be closed the following days. No orders will ship these days, but you can still order through the website as usual.
New Years – Wednesday, January 1, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, & Christmas Day
Call our customer service department at 608-689-2134 before returning merchandise within 15 days of receiving it to report damages or quality issues. The handmade nature of our products is what sets our company apart. Bubbles as well as color and size variations are not considered flaws. Please call us if you are unsure.
If you request a product return for a reason other than quality you are responsible for shipping costs and may be subject to a 15% re-stocking fee.